Frequently Asked Questions - Destination Depot

Frequently Asked Questions

Who is Destination Depot, LLC?

Destination Depot, LLC is a full service travel agency, located in Stone Mountain, GA; owned and operated by Carol Franklin. We specialize in romance, group and family travel; focusing on all-inclusive resorts, destination weddings, cruises & tours.  We offer customized vacation planning to lavish destinations around the world according to your travel needs, wants and budget. Destination Depot, LLC also hosts several group trips each year.  

 

Where is your office located?

We have clients throughout the United States. Most of our communication can be done via email and over the phone. Local clients are welcome to meet in person to discuss your travel plans in detail!

Do you charge a fee for research and travel planning?

No. However, if there is required extensive research for either and individual or group trip, then a research fee may be accessed prior to any planning is done.

 

I’ve never worked with a travel agent before. What do I need to know?

It’s understandable that you may feel limited by your vacation budget. That’s why Destination Depot, LLC is dedicated to helping you receive the best possible value. We strive for excellence in each of our trip packages and devote time and effort to making sure you’re happy with your travel options. If you need any assistance, we are just a phone call or e-mail away, so you’ll receive the immediate attention you not only need, but also deserve.

In the rare case that something on your trip doesn’t go as planned, we will be here to resolve the problem, so you can relax and enjoy.   Planning a vacation with Destination Depot, LLC will save you both time and money because with some effort and organization, we will handle all your travel arrangements, give you the absolute best in customer service and ensure your trip is memorable.

 

Our steps to your next Destination Depot experience is easy….

STEP 1: Visit our website and complete our online “Getting Started” Form

STEP 2: Once received, we will have a quick chat to go over your travel needs and expectations.

STEP 3: We will research your options and provide you with a customized travel quote

STEP 4: You complete, sign & return the required booking forms including our Trip Details Confirmation Form

STEP 6: Submit Initial Deposit or Full Payment

Is there anything you don’t book?

We can book anything related to travel both domestically and internationally.

This feature should be packaged with a hotel or all-inclusive resort. I do not work with companies or hotels that do not work with travel agents. (ie. small bed & breakfast properties, or websites like AirBnB, VRBO, Homeaway etc.). 

How do we know you’re a real business?

Destination Depot, LLC is registered with the Georgia Secretary of State and is fully insured. We are also affiliated with reputable tour and package companies that support the travel agent community. Testimonials from real clients can be viewed on our website.

 

Do you offer payment plans?

Yes! Once your vacation package has been booked and confirmed with a deposit, you are welcome to make payments up to the final payment due date as outlined on your invoice.  All funds are typically due 45-90 days prior to arrival (up to 120 days for some cruise lines). Full details are provided at the time of presenting your proposed travel itinerary and/or final invoice.

Do I need a passport?

For all international destinations a US passport valid for at least 6 months beyond your return travel date is required. Non US citizens need to contact the consulate for the country they are visiting to determine entry requirements. It is the responsibility of the traveler to verify and obtain all necessary documentation needed for your trip. Further, any minors traveling without both legal parents or guardians need to travel with a notarized letter of consent.

For more information visit www.state.gov/travel/

Should I just book direct with the resort or cruise line?

You can but why would you? We can provide you with a wide variety of travel options from a number of different travel suppliers to countless popular destinations. We are able to inform you of special promotions, incentives and huge deals, so you can get the most out of your vacation dollars. If something goes wrong, do you want to wait on hold for a call center employee to come on the line to try and assist you or would you rather the personal attention of a travel agent; who is trained to quickly and efficiently solve problems?